Return Policy Page

Return Policy - Flipbound.com

At Flipbound.com, we want you to have a satisfying shopping experience. If you are not completely happy with your purchase, we offer a hassle-free return process. Please review our return policy guidelines below:

1. Return Eligibility:

   1.1 Returns are eligible if a request is filed within 15 days of receiving the order.

   1.2 To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

   1.3 Certain products, such as digital downloads or personalized items, may not be eligible for returns. Please check the product description for specific return eligibility.

2. Initiating a Return:

   2.1 To initiate a return, please send an email to [email protected] with the subject line "Return Request - Order # [Insert Order Number]."

   2.2 In the email, include your order number and a brief explanation of the reason for the return.

   2.3 Our support team will review your request and respond with further instructions within 2 business days.

3. Return Shipping:

   3.1 The customer is responsible for return shipping costs, except in cases of damaged or defective items.

   3.2 We recommend using a trackable shipping method to ensure the safe return of the item.

   3.3 Refunds will only be processed upon receiving the returned item and confirming its eligibility.

4. Refund Process:

   4.1 Once the returned item is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

   4.2 If approved, the refund will be processed to the original payment method used during the purchase.

   4.3 Please allow up to 5 business days for the refund to reflect in your account, depending on your payment provider's policies.

5. Damaged or Defective Items:

   5.1 In the rare event that your order arrives damaged or defective, please contact us immediately at [email protected] with clear photos of the issue.

   5.2 We will assess the situation and provide a resolution, which may include a refund or replacement.

6. Non-Returnable Items:

   6.1 Certain items, such as digital downloads, gift cards, and personalized products, are non-returnable and non-refundable unless deemed defective.

   6.2 Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be eligible for a refund.

7. Changes to Return Policy:

   7.1 Flipbound.com reserves the right to modify this Return Policy at any time. Sellers will be notified of any changes, and it is their responsibility to review and comply with the updated policy.

If you have any questions or need further assistance regarding our Return Policy, please don't hesitate to contact our support team at [email protected]. We are here to ensure you have a smooth and satisfactory shopping experience with us. Thank you for choosing Flipbound.com!